Privacy Policy for VetnCare

VetnCare (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information that we collect from our clients and website users. This Privacy Policy explains how we collect, use, and disclose your personal information.

Information We Collect
We may collect personal information from you when you visit our website, contact us through our website, or use our services. The types of personal information we may collect include:

  • Name, address, and contact information (phone number and email address)
  • Pet’s name, age, and medical history
  • Payment information (credit card or bank account information)

How We Use Your Information
We use your personal information to provide you with veterinary services and to manage our business operations. Specifically, we may use your personal information for the following purposes:

  • To communicate with you regarding your pet’s medical care
  • To process payments for our services
  • To send you promotional materials or newsletters (only if you have given us consent to do so)

Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:

  • To provide you with veterinary services (e.g., sharing your pet’s medical history with a specialist or referral hospital)
  • To process payments for our services (e.g., sharing your payment information with our payment processor)
  • To comply with legal obligations (e.g., sharing your information with law enforcement or regulatory authorities)

Third-Party Websites
Our website may contain links to third-party websites, which have their own privacy policies. We are not responsible for the privacy practices or content of these websites.

Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, and use. However, no transmission of data over the internet can be guaranteed to be completely secure, and we cannot guarantee the security of any information you transmit to us.

Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you become aware that a child has provided us with personal information, please contact us immediately at (555) 555-5555.

Updates to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should check this page periodically to review any changes.

CONSENT FOR SMS COMMUNICATION

By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from VetnCare at the phone number you provide. Information obtained as part of the SMS consent process will not be shared with third parties.

If you have consented to receive text messages from Vetncare

If you have consented to receive text messages, you may receive SMS communications related to the following:

  • Customers and Guests: Conversational updates regarding your appointments or other relevant communications such as followup messages or responses to your inquiries
  • Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

Example: “Hello, this is a friendly reminder of your upcoming appointment on Tuesday, March 25 at 2PM. Reply STOP to opt out of SMS messaging at any time.”

Standard SMS Messaging Disclosure

SMS Privacy

We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

MESSAGE FREQUENCY:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your appointments or inquiries.

OPT-IN METHOD:
You may opt in to receive SMS messages from VetnCare in the following ways:
By checking a box through our website at https://vetncare.com/contact/

OPT-OUT METHOD:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal.

HELP:
If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at https://vetncare.com/contact/

Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at info@vetncare.com.